Privacy policy and terms of use

Anoud for General Trading Ltd. Postal Code 512321179, the exclusive distributor for Smarter Surfaces (hereinafter: "the Company") operates the website www.smartersurfaces.co.il (hereinafter: "the Website"). The use of the website is subject to these terms of use and The company's privacy policy. The person performing any action on the site ("the user") must read these terms of use in their entirety carefully, before using the site. The user's attention is drawn to the fact that the terms of use constitute a binding agreement between you as a user and the company, and that if you do not agree to any provision of the terms of use These, you must immediately stop using the website. By using the website, you agree to the terms of use, as drafted from time to time.
general

Anoud Company reserves the right to change these terms of use from time to time at its sole discretion, therefore the terms of use must be reviewed before each use of the site. As long as the user does not agree to any change in the terms of use, the only remedy is to stop using the website. Any change in the terms of use will take effect immediately upon its addition to the website, unless otherwise stated in the publication regarding the change in the terms of use.
Only what is stated in these terms of use will bind the Anoud company. Where there is a contradiction or inconsistency between what is stated in these terms of use and what is stated somewhere on the website or elsewhere, what is stated in these terms of use will prevail.

Use of the website and rules of conduct of the user

• 1. Buying through the website is subject to the conditions specified in these regulations. Anyone performing an action on the site declares that he has read and understood the site regulations and that he and/or anyone on his behalf will not have any claim and/or claim against the site owners and/or its operators and/or anyone on their behalf other than claims relating to the violation of the site owners' and/or its operators' commitment to According to these regulations and rules of participation.
• 2. Any user who has a credit card that can be cleared by one of the credit companies legally operating in Israel, and valid on the day the operation is performed, may perform an action on the website.
• 3. The supply of the products and/or services will be carried out according to the provisions of these regulations.
• 4. By making a purchase on the site, you declare that you have read and understood the regulations and agreed to them (and that you are 18 or older)
• 5. Your mere purchase on the site allows the site management to send the customer an advertising e-mail regarding its products.
• 6. The company offers for sale a wide variety of products (hereinafter: "Products"). Next to the products intended for sale, the fact that they can be purchased by checking in the shopping cart is explicitly stated. Although we do our best to ensure that the products shown on the site are in stock, sometimes products shown on the site are out of stock. If the products are missing, an appropriate notification will be sent to you via your e-mail or via telephone. In this case, the company reserves the right to submit to you, if there is one, an offer to purchase an alternative product of a similar nature and price. If you accept our offer, your order details will be updated again. If you decide to refuse, your order will be canceled and we will avoid charging your credit card.
• 7. The company may change and/or update the product specifications and the price of the products offered for sale on the website from time to time in accordance with its sole discretion.

How to make an order

• 1. After you have placed the order, you will receive an initial notification that your order details have been received. Please note: this confirmation does not obligate the company to deliver the products you ordered, and it only indicates that the order details have been captured in the system.
• 2. Only after the company has finished checking your credit card details and received the credit card company's approval to make the purchase, will your offer be considered successful and all the processes of supplying the products you ordered will begin, provided they are in the company's stock.
• 3. In order for us to provide you with the products you ordered, your order must be received and recorded by us in a proper and orderly manner, containing all the details required for the delivery of the products and your billing. Various reasons may cause malfunctions and disruptions in the reception and processing of your order by us.
• 4. If there is a disruption and/or error in the description of the products, their image, description, price or any other detail, the company will be entitled to cancel your purchase and you will not be charged any payment for the canceled order.
• 5. If when placing the order you provide incorrect identification information, we cannot guarantee that the products will reach you. In the event that the products are returned to us because of incorrect information you provided, you will be charged for shipping and handling fees. Please make sure to fill in accurate and up-to-date details. Submitting false personal details is absolutely prohibited and is a criminal offense according to the provisions of the Penal Law, 1977 and/or any other law.
• 6. In any case, the customer must make sure that the order details typed are correct. Neither the company nor employees on its behalf take responsibility for any malfunction that occurs due to not typing correct details such as delivery details, phone number, etc.

Means of Payment

The payment for the purchases will be made using any payment method that appears on the website. The products will be sent only after receiving confirmation from the credit company that the transaction is correct. A monetary credit for canceling a transaction that has been paid will be made by credit card or by means of a check to the order of the customer, all in accordance with the provisions of the law.
Delivery and transport

• 1. The delivery times we commit to are up to 7 days (hereinafter: "delivery times"). The calculation of the delivery times will be based on business days, that is, Sunday-Thursday until 4:00 p.m., except for Fridays, eves of holidays and holidays, Saturdays and holidays and holidays. At the same time, our company does its best to advance the delivery time (and in most cases succeeds)
• 2. If factors and/or events beyond the control of the website owners and/or operators delay and/or prevent the sale of products and/or services, of any kind, fully or partially, and in any way whatsoever, and/or the delivery of the products and/or the provision of the services published on the website at the appointed times, and/or if malfunctions in the computing and/or telephone systems and/or any other communication factor affect the completion of the purchase process, one or the other, in its various forms, and/or if due to hostile acts and/or or any other factor of force majeure will prevent and/or damage the process of purchasing the products and/or services in any way, or the delivery of the products and/or services, and/or if there are changes in the tax rates and/or levies applicable to the products and/or services Between the date of purchase and the date of delivery planned according to the conditions of purchase of the product and/or service, the site may, on behalf of our company

Notice of the cancellation of the purchase, in whole or in part, and to cancel the charge of the operator of the operation.

• 3. Delays caused by the customer will be his sole responsibility, and the provisions of Section 43 of the Contracts Law (General Part), 2013-1973, will apply, with the required changes.
• 4. The delivery times of products that are not delivered via couriers cannot be controlled by our company and are not under its control and you declare that you will not have any claim against the company due to disruptions in delivery other than via courier.
• 5. The delivery of the products via couriers will be carried out in accordance with the terms of delivery of the delivery company on behalf of our company, and subject to the company's list of settlements where home delivery is carried out. If the shipping company on behalf of our company is unable to make the delivery to the customer's home for any reason, including due to weather conditions and/or a security situation that may endanger the life of the shippers, the matter will be clarified to the customer and an alternative solution acceptable to both parties will be found. It is hereby clarified that with regard to the cancellation of a shipment due to the conditions stated above, our company will be the sole arbiter.
• 6. In express delivery (courier deliveries) it is mandatory to provide a mobile phone number, available and in use. Failure to deliver a mobile phone leads to the cancellation of the company's commitment to the delivery time guaranteed in the shipping policy and can lead to unforeseeable and/or controllable delays.

Canceling an order and/or blocking a user

The company reserves the right to cancel a sale and/or prevent a user from using the website and/or purchasing products on the website. At its sole discretion, if it becomes clear to it that an illegal activity has been or is being carried out on the site or that is contrary to the terms of the regulations.
Notice of the cancellation of the order can be given to the customer by phone and/or in writing to an updated e-mail address with the company.

Cancelling a transaction

This cancellation policy will be subject to the Consumer Protection Law, 1981, and there is nothing in the section below to derogate from it.

• 1. In the case of canceling an order before the shipment leaves the customer's home, you can cancel the order and receive a credit for the full amount.
• 2. It is possible to cancel the purchase of products within 14 (fourteen) days from the date of receipt, when they are packed in their original packaging and closed at the manufacturer's closing and unused, by sending a written message to support@smartersurfaces.co.il. The cancellation will only take effect upon confirmation of receipt of the notice by the company
• 3. After investigating your request, the product must be returned to the address that will be given to you within 14 days from the day of receipt of the product in the manner agreed upon with the company representative. After returning the products, you will be credited with the price you paid for them, minus the shipping cost. If the product is checked by a person on behalf of our company and it is found that it was not returned as new, in its new and original packaging and closed at the closing of the supplier, including all the components of the product and the packaging, it will not be possible to win for this product. This rule applies to all types of shipments.
• 4. In the event that the products you received were not in order when you received them, you will not be charged for shipping, packaging, return fees or handling fees.
• 5. It is important to note that all products are tested before shipping. In case of a defective product, you may send the product together with the tax invoice you received and a letter describing the problem with the product. After we receive your request, we will send you the product again according to your original order, provided that it is in stock. The right to return or exchange a product and/or service is subject to additional stipulations as stated in Section 14 of the Consumer Protection Law, 1981.

Collection by the company's courier (for a fee)
In the event that, due to an error by the company, the product arrived at the customer when it had expired, the company will exchange the product for the customer or collect it from him (at its expense) and credit him with the full amount.

The company reserves the right to collect a cancellation fee at the rate of 5% of the transaction price or NIS 100, whichever is lower.
And according to the Consumer Protection Law. It is clarified that cancellation of such an order will be made upon presentation of an invoice or the details of the credit card with which the order was made.
In the case of goods that are produced especially for the customer - the customer will not have any right to cancel and / or return the product to the company

Advertising and marketing

Images appearing on the website are for illustrative purposes only and there may be various differences between the product that will actually be received and the product as it appeared in the image on the website, including in color and other characteristics.

In addition, the company will not be responsible and will not bear any liability for any disruption, error or omission in the content found on the website and/or the various services therein, and will not be responsible for any damage of any kind, direct or indirect, caused due to access to the website and its use or due to any prevention from accessing or using the website.
The company will not be held responsible for illegal activity done by a website user or by any third party.

Privacy

The personal details you provided and will provide at the time of ordering, as well as the details of purchases you will make in the future, will be stored in the company's database. The company will not transfer your personal details to any other party except the suppliers (without the credit card details) and this only in order to complete the purchase operations you have made on the website. Although you are not required by law to provide us with your personal information, we will not be able to process your order if we do not receive it.

The company will be obliged to provide your personal details if it is required by law and/or an authorized authority

The company keeps the information and uses it, subject to the limitations of these terms of use and the provisions of the applicable law, for the purpose of and within the framework of managing the website and its operation and the possibility of providing services to users, including (a) for the purpose of managing the user's registration on the website, identifying him and providing access to use the website; (b) enable the execution and fulfillment of purchases through the website - including establishing contact with the user to provide updates or informative messages in connection with the services provided and/or the products sold through the website, managing payments, performing control and fraud prevention, managing returns and inquiries and more; (c) enable assistance with user requests or inquiries; (d) For marketing and sales promotion purposes, including managing registration and subscription to the newsletter, addressing the user in any way, including for marketing purposes, direct mail, sales promotion and advertising in any means of communication, sending information regarding the company's products or services in a variety of means, including

This is e-mail or text message (SMS / WhatsApp) and often using "Cookies" files; (e) to improve and enrich the services, content and products offered on the site, including adapting to user preferences; (f) for the purpose of analyzing usage and quality including analyzing information and statistics, conducting surveys, collecting and providing statistical information to third parties, including advertisers, and more.

The company will be allowed to use "cookies", small text files that are stored on the hard drive of the customer's computer.

The site uses automatic tools for the purpose of characterizing the user's use of the site and improving the browsing experience. These tools collect information about the user and about his use of the website.

This information includes, among other things, the number of visitors to the website, the details of the user's Internet service provider, his address in the Internet protocol (IP address), the location of the device used to access the website, where he came to the website, the times and methods of using the website, the type of browser and other details that indicate On how to use the website, consent to the use of information for the company's needs, improving the browsing experience, internal tests and the like.

The general information is collected on an aggregate basis and is not personally identifiable, that is, it is not possible to associate any identifying information and personal details with the said information and vice versa. The general information regarding visitors to the website is shared with the various business divisions of the company for the purpose of improving the content of the website, its quality and the quality of the services provided through it

The website may even use "cookies" files for its regular and proper operation, including in order to collect statistical data about its use, verifying details, adjusting the website to the user's personal preferences, characterizing the products that are suitable for him, advertisements tailored for him even while browsing On other sites, facilitating the use of the site and for information security purposes.

The cookies are text files that are created with the use of the website, assuming that the user's device settings allow it. Some cookies will expire when the user closes the site and others may be saved on the device's memory. As long as the user is not interested in cookies, he can avoid it by changing his browser settings. However, it should be remembered that disabling cookies may result in the user not being able to use some of the services and features on the website.

Intellectual Property

All property rights in the website, and it and its contents are the exclusive property of the company. The company owns or has a license to use all copyrights, trademark rights, design rights, as well as all other intellectual property rights, whether registered or not, embodied in the website and/or its contents, including, but not limited to, graphic images, Videos, photographs, characters, music, voices, sounds or text on the website and/or its contents.

There is no use made on the website and/or its contents to grant the user any of the aforementioned intellectual property rights on the website and/or its contents, other than the right to use the website and/or its contents in accordance with what is stated in these terms of use.

The site and its contents are intended solely for private and non-commercial use and may not be reproduced and/or copied and/or marketed and/or sold and/or scanned and/or translated and/or presented any material as specified above except with the express consent of Anod Company, in advance and in writing.

User obligations

When using the website, you must avoid any action that may cause a violation of intellectual property rights or any other right of the company and/or of third parties

The user undertakes to use the website and information only according to the law and not to link to the website and/or use the website and/or information for the purpose of uploading, downloading, distributing, publishing or transmitting (a) information or other material in a manner that violates any rights, including rights intellectual property, privacy protection rights and/or any other right; (b) information or other material that is prohibited for publication or use, due to its being a threat, injury, insult, libel, slander, racism or inappropriate content; (c) information or other material that includes a virus or other software that may damage the computer systems of Anuod and/or any third parties or in a manner that may limit or prevent others from using the site; (d) information or other material that violates any law; or (e) information or other material that includes advertising of any kind without the prior written permission of the company.

The user agrees that, without prejudice to any other right of Anoud Company, in cases where Anoud fears that the user's use of the website does not comply with the provisions of these terms of use and/or any law and/or is acting fraudulently towards other users, Anoud and/or the website, will Anoud may track the user's use of the website, prevent the user from accessing the website, transfer the user's behavior patterns to third parties, as well as any other action that Anoud deems appropriate to take to protect its property and/or its rights and/or the rights of third parties.

Violations and remedies

The company will be entitled, but not obligated, to enforce the provisions of these regulations and to act in any case where there is a reasonable fear of their violation by a customer or any third party.

The company will act according to the "notification and removal" procedure and will remove (at its discretion) content that is offensive and/or violates the rights of third parties or is invalid for any other reason, and all within a reasonable time from the date of receiving notification thereof. For this purpose, contact by e-mail the following address support@smartersurfaces.co.il

The interpretation and enforcement of these regulations and/or any action and/or conflict arising from it, will be done in accordance with the laws of the State of Israel, and will be determined by the competent courts in Jerusalem.

Customer Service

For any questions regarding the products displayed on the website, you can contact the company's customer service by e-mail support@smartersurfaces.co.il or by phone +972522674637, on Sunday-Thursday between the hours of 09:00-17:00